Terms of Service

1. Agreement to these Terms

These Terms of Service (the “Terms”) are an agreement between you and Cloutfuse LLC, doing business as Kunoi (“Kunoi,” “Cloutfuse,” “we,” “us,” or “our”). They apply to the Kunoi website, progressive web application, script builder, guided-script workspace, sharing tools, and related services (collectively, the “Service”).

By creating an account, purchasing a subscription, or using the Service, you agree to these Terms, our Privacy Policy, Acceptable Use Policy, and any plan-specific terms presented at purchase. If you use Kunoi for an organization, you represent that you are authorized to accept these Terms for that organization.

2. Eligibility and accounts

You must be at least 18 years old and legally capable of entering a binding contract. You must provide accurate account information, keep it current, and protect access to your email and verification codes. You are responsible for activity conducted through your account unless you promptly notify us of unauthorized access.

You may not transfer an account without our written permission or create accounts through automated or deceptive means.

3. The Service

Kunoi helps users structure, personalize, navigate, save, share, and remix scripts. The Service is a workflow and content-management tool; it does not provide legal, employment, financial, medical, sales, or regulatory advice and does not guarantee any call, sales, compliance, or business outcome.

Features may change as Kunoi develops. We may add, modify, limit, or discontinue features when reasonably necessary to improve the Service, address security or legal requirements, or maintain reliable operations. We will provide reasonable notice when a material change adversely affects a paid plan.

4. Plans and limits

Kunoi may offer Free and paid plans. Each plan may include limits on scripts, notes, sharing, storage, exports, or other features. Current limits are shown in the Service or on the pricing page and form part of these Terms. Paid plans are also governed by our Subscription and Cancellation Terms.

If your plan changes or expires, content exceeding the new plan’s limits may become read-only or unavailable for new edits. We will not intentionally delete that content solely because of a downgrade without first giving reasonable notice or an opportunity to export it, except where deletion is required by law, security, or these Terms.

5. Your content

“User Content” includes scripts, rebuttals, notes, tags, titles, files, and other material you submit to Kunoi. As between you and Kunoi, you retain ownership of your User Content.

You grant us a limited, worldwide, non-exclusive license to host, store, reproduce, format, transmit, and process User Content only as necessary to operate, secure, support, and improve the Service, comply with law, and follow your sharing instructions. This license ends when your content is deleted from our active systems, subject to reasonable backup, legal, fraud-prevention, and security retention.

You represent that you have the rights needed to submit User Content and that its collection and use through Kunoi complies with applicable law and agreements.

6. Sharing and remixing

When you share a script, you authorize Kunoi to make that script available to the recipient you select. Unless the interface states otherwise, accepting or remixing creates an independent copy owned by the recipient. Later changes to the original do not automatically change the recipient’s copy.

By sharing a script, you grant the intended recipient a non-exclusive right to use, copy, edit, and remix it through Kunoi for their internal purposes. Do not share confidential, licensed, or personal information unless you are authorized to do so. Revoking a share may stop future access to the original but may not remove copies already accepted or exported.

7. Your responsibilities

You are responsible for your scripts, calls, communications, and business practices. You must obtain any consent required before contacting, recording, monitoring, or marketing to another person and comply with telemarketing, privacy, anti-spam, employment, intellectual-property, and industry-specific laws that apply to you.

You must follow the Acceptable Use Policy. You may not use Kunoi to mislead people, facilitate unlawful surveillance, evade consent requirements, or store regulated information that Kunoi has not expressly agreed in writing to process.

8. Kunoi intellectual property

The Service, including its software, interface, branding, documentation, and Kunoi-created materials, is owned by Cloutfuse LLC or its licensors and protected by intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for your personal or internal business purposes.

You may not copy, sell, sublicense, reverse engineer, scrape, or create a competing service from protected elements of Kunoi except where applicable law does not permit that restriction.

9. Feedback

If you provide product ideas or feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction or compensation. This does not give us ownership of your scripts or notes.

10. Third-party services

Kunoi relies on third-party providers for infrastructure, authentication, email, analytics, billing, and other functions. Their services may be governed by separate terms. We are not responsible for a third party’s independent products or conduct, but we remain responsible for our own obligations concerning your information.

11. Suspension and termination

You may stop using Kunoi at any time. We may suspend or terminate access if you materially breach these Terms, create a security or legal risk, fail to pay applicable fees, or use the Service in a way that could harm Kunoi or others. When reasonably possible, we will give notice and an opportunity to cure.

After termination, your license to use the Service ends. Sections that by their nature should survive—including ownership, payment obligations, disclaimers, liability limits, indemnification, and dispute provisions—will survive.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” CLOUTFUSE LLC DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR PRODUCE A PARTICULAR RESULT.

Some jurisdictions do not allow certain warranty exclusions, so parts of this Section may not apply to you.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUTFUSE LLC AND ITS OFFICERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES; OR THE COST OF SUBSTITUTE SERVICES.

OUR TOTAL LIABILITY ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO KUNOI DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US$100. These limits do not apply where prohibited by law and should be reviewed by qualified counsel before publication.

14. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Cloutfuse LLC and its officers, employees, contractors, and affiliates from third-party claims, losses, and reasonable expenses arising from your User Content, your communications or business practices, your violation of these Terms, or your violation of another person’s rights. This obligation does not apply to claims caused by our own unlawful conduct.

15. Governing law and disputes

These Terms are governed by the laws of the State of New Mexico, without regard to conflict-of-laws principles. Subject to any rights you cannot waive under applicable law, disputes relating to these Terms or the Service will be brought in the state or federal courts located in Bernalillo County, New Mexico, and each party consents to their jurisdiction.

Before filing a claim, you and Cloutfuse LLC agree to make a good-faith effort to resolve the dispute by written notice to the other party. Nothing in this Section prevents either party from seeking urgent injunctive relief or using an eligible small-claims process.

16. General terms

These Terms and the incorporated policies are the entire agreement regarding the Service. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, financing, reorganization, or sale of assets.

17. Changes to these Terms

We may update these Terms. If a change is material, we will provide reasonable notice through the Service, by email, or by updating the effective date. Continued use after the effective date means you accept the updated Terms. If you do not agree, you must stop using the Service.